Error Correction Workflows
How AYG Food Services solved order accuracy issues
Our 10 AYG Food Services locations used to see a lof of unfulfilled order and faced the issue of friendly fraud. Our team found it hard to keep track of these order issues. Loop stepped in to automate our error correction workflows saving time and money
- Geoffrey Herbert, President at AYG Food Services &
Board Member, Texas Restaurant Association
Impact
Order error rate improvement
66%+ order accuracy
Saved
10hrs+
per week
Delivery Profitability
+10%
Introduction
The AYG has
10-25 Locations
2 Brands
Franchisee
AYG Food Services is a 10 unit franchisee based out of Dallas growing rapidly. They were faced challenges with unfulfilled orders and limited visibility into order issues. Many orders were left unclaimed by third-party delivery services, resulting in inefficiencies and customer dissatisfaction.
Prior to integrating with Loop, AYG struggled with unfulfilled orders and lacked a robust system to address issues arising from third-party deliveries. They needed a solution that would provide better visibility into order status and streamline their operations.
Pain Points:
AYG struggled with a high volume of orders errors through third-party delivery services, resulting in wasted resources, operational inefficiencies, and diminished customer satisfaction.
Solution & Results
The implementation of Loop yielded remarkable results for AYG:
Loop leveraged AYG Food Services' Envysion cameras strategically placed in their production and dispatch areas. These cameras captured valuable evidence of order preparation, ensuring accuracy and readiness for delivery. This evidence became crucial in resolving chargeback disputes effectively. Additionally, Loop's platform offered AYG comprehensive visibility into order issues across all their locations, empowering them to explore alternative solutions and proactively address customer concerns. As a result, AYG experienced improved order fulfilment rates, reduced chargebacks, and increased customer satisfaction.
In summary, Loop's integration with Envision cameras and comprehensive order management capabilities provided AYG with a powerful solution to address unfulfilled orders and enhance operational efficiency. The improved visibility and dispute resolution capabilities led to better customer satisfaction and overall business performance for AYG.
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